Responding to a no cool service call. Customer has a unit that is approx 13 years old. Furnace is under the home in the crawlspace. Unsure about the filter being changed recently. They hear the compressor coming on, but the fan outside is not spinning. “Expedient, helpful great service.” Barbara – Pontoon Beach, IL 62040…

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Working on routine performance check on humidifier today . HUMIDIFIER WAS INSTALLED 11/20/2018 AND IT ISN’T WORKING. WITHIN THE 1 YEAR WARRANTY, THIS WILL BE A NO CHARGE CALL. “Energy stars is great in responding to customer needs. Darell installed my humidifier and educated me on how it works.” Russ – Pontoon Beach, IL 62040…

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