18:12 16 Oct 21
15:07 16 Oct 21Very pleased with the new system. I was installed in a short period of time. Professional HVAC team.
00:06 16 Oct 21Eric the technician was thorough, checked everything, was very professional, very knowledgeable. I credit ownership for having a great staff, always friendly. I recommend Energy Stars to everyne.
18:59 15 Oct 21
00:34 15 Oct 21The service technician was was timely and completed the work in record time. He is professional and knowledgeable. He gave me advice on other service I asked about. It is always a pleasure to have him do work for us. Great Job, Thank you!
15:02 14 Oct 21
20:28 13 Oct 21
22:03 09 Oct 21Darrell came to fix my AC unit. He did an amazing job with the tools he had. He spoke using language I could understand. He was very professional and knowledgeable about the product and services being offered.
21:18 09 Oct 21The man was very professional. He immediately smelled gas and fixed it.
22:41 08 Oct 21Excellent Customer Service!
16:40 07 Oct 21
13:55 02 Oct 21
22:47 01 Oct 21
14:26 01 Oct 21Soon diagnosed the problem and explained it to us, easy to understand. Issue was soon resolved.
15:22 29 Sep 21
17:35 28 Sep 21Always professional and courteous. Gave us good ideas for what to do to help our system perform at its best and save energy use.
17:15 25 Sep 21
Jeanne Courtney Flure
19:51 23 Sep 21Always friendly, competent& timely. Fair prices & they don’t try to sell you something you don’t need. Darrell is constantly pleasant & does his job well.
15:23 23 Sep 21
03:12 23 Sep 21Tech explained everything well. Made sure everything was clean and in working order. Tech was very professional.
02:53 19 Sep 21
19:42 17 Sep 21Darrell was very polite and professional. Went over what he was doing and when he checked humidifier told us about a switch back there that we are suppose to change when we switch from ac to heating. We never had that explained to us.
15:54 17 Sep 21Very pleased with the service and technician. Spent the time needed, gave friendly suggestions, answered questions, and didn’t treat us like the idiots we are about HVAC things. I’d have them service again for sure!
22:30 16 Sep 21Have been using Energy Stars for maintenance for the last couple of years after the purchase of my new heating and cooling system. I have always been happy with the service I have received. Today I had a different tech than usually comes out. His name was Dave and I have to say he was the most professional and most thorough service provider I have ever experienced. Thanks Dave, I appreciate the work you did at my house today and the excellent service you provided.
15:40 16 Sep 21These guys did a great job replacing my in laws heating system in 2019, and have done great with the maintenance of my two units.
22:00 15 Sep 21
15:06 14 Sep 21
15:30 11 Sep 21Fast and knowledgeable. Excellent tech, coming from a former tech!
22:30 10 Sep 21
19:30 10 Sep 21
14:46 02 Sep 21Energy Stars was very professional. From the office staff to the installers & technicians. I would highly recommend them. Thanks Energy Stars.
16:06 31 Aug 21
17:03 27 Aug 21
15:42 26 Aug 21The technician was very knowledgeable, polite and professional. He explained the problem to us and the solutions to fix the problem. He was very helpful.
01:09 26 Aug 21My Service installer Derek was awesome welcoming and very professional. He went above and beyond making sure to fix someone else’s error. I would gladly refer them for future issues to everyone
21:46 25 Aug 21Thank you so much for everything 😊 It was so hot and these gentleman kept working so efficiently. Everything works perfect!
14:47 24 Aug 21
15:32 21 Aug 21Knowledgeable , professional, would use again
17:44 19 Aug 21on time, helpful on setting up my device, and very professional. my installer was too notch and I recommend him highly.
21:55 18 Aug 21
19:59 18 Aug 21I ordered an energy effective thermostat through Ameren. My technician from Energy Star advised me on the pros and cons of each thermostat and how they worked. After installing he took me thru connecting to wifi and made sure everything worked properly. I would definitely recommend them.
16:11 18 Aug 21Wow!...I was totally impressed with presentation. MR. BOONE WAS OUTSTANDING IN KNOWLEDGE AND PROFESSIONALISM. ! HIS ASSESSMENT OF MY SYSTEM WAS COMPLETE AND INFORMATIONAL. GREAT REPRESENATIVE OF YOUR COMPANY. I WILL CONFIDENT TO DO BUSY WITH ENERGY STAR! 👍
19:20 17 Aug 21Darrell was on time, professional, and extremely knowledgeable. He was able to diagnose and replace the fan motor on my A/C unit quickly, he showed me and explained everything he was doing. He took extra time and care to make sure everything was done perfectly and running at the highest efficiency!! Would absolutely recommend Energy Star for any heating and cooling needs. Thanks again Darrell
20:16 06 Aug 21The technician Darrell was professional and helpful. Gave a lot of good advice and was very knowledgeable. Service call was on time and fast. Would recommend this company to someone.
22:01 04 Aug 21Ask for Daryl!! Such great service, really honest, reliable, and thorough- we will call on him for all out HVAC needs for sure!
22:11 03 Aug 21Outstanding Customer Service! Received service from a Tech named Darrell. Very friendly, knowledgeable, and professional. Tech took the time to walk me through the features of my new install, set up the ap on my phone, and made modifications for my unit. Extremely satisfied. Will recommend Tech Darrell.
15:29 03 Aug 21Very clear explanation and professional explanation. I felt very confident of his knowledge of our situation with the hot water heater.
16:15 30 Jul 21Hunter Boone came today to explain all options on a new furnace and air conditioner. Very patient and willing to answer all questions. No high pressure. Nice professional and friendly young man. Thank you Hunter.
04:28 30 Jul 21The only company I will every use
20:24 28 Jul 21
20:20 28 Jul 21Courteous, and professional
20:05 28 Jul 21
22:38 27 Jul 21
18:36 27 Jul 21
20:11 24 Jul 21Darrel was fast and efficient. Came right in when he said he would and had the ac working in no time!
11:27 24 Jul 21
21:35 23 Jul 21Great company Darrel is amazing and always on time gets what you need done and the price is right Will continue to use Happy with the results Thank you 😊
20:37 23 Jul 21
23:02 21 Jul 21The Gentleman that repaired the motor to our Air Conditioning unit was very polite and friendly. He did a very good job at repairing the motor to our Air Conditioning unit and fixed the problem. We have cool air blowing out the air conditioning vents again and I would highly recommend this company for any HVAC work that you might need at your Home or Business!
20:48 21 Jul 21
18:14 21 Jul 21The service man, Darrell, did a diagnostic check on my AC unit. He was very thorough with the check inside and outside and explained what was needed for my unit. He answered all my questions to my satisfaction and was very thorough. Great service!!!
22:25 20 Jul 21
21:33 19 Jul 21They came to me and I give them 10 for very best. Courtois, efficent. Super nice.
19:31 16 Jul 21
05:09 15 Jul 21Decided it was time to pull out and replace the older (2007 era) Trane system that came with this house when I bought it last year. Freon kept leaking out and the leak couldn’t be found, plus it had an old, non-functional electronic air cleaner that I wanted to replace with a standard filter. Energy Stars arrived promptly to give me a price quote and could do the work the following week. As hot as it had been, this was good news vs a couple other places I called who were all booked up for weeks and said the A/C might be back ordered.I feel like I might have paid a little more than I could have for a comparable system elsewhere if I shopped around enough. But sometimes you just have to pay a little more to be sure the work is done right and done quickly. And this York equipment is certainly better quality than the cheap Goodman units I see a lot of smaller homes around here install on a budget.The installers were efficient and friendly, and showed up right when the office promised they would. The matched A/C and furnace meant I qualified for several rebates too - which their office took care of filling out, and all but one was subtracted from my total up front bill.Only complaint I guess I had was with their preferred financing company. I was charged a higher monthly payment than what my salesman calculated it would be - and the interest rate on it was almost 10% despite me having excellent credit. I could have done a lot better just borrowing from my credit union. Will probably just pay them off with a loan with better terms obtained elsewhere.
15:23 14 Jul 21
18:45 10 Jul 21They installed my furnace about 7 years ago. Great people, friendly, knowledgeable, experienced and give advice, suggestions and any help necessary during the visit.Darryl came out on 7/10 to find out why my AC worked but wasn't blowing cold air. The blower motor was bad. Thankfully it's covered under the 10 year warranty. He explained what happened and everything well.
On a scale of 1-10 he gets a 15!
21:19 09 Jul 21Darrel was amazing! Will never use anyone else….. professional, diligent, patient and he never gave up!! My system kept throwing new challenges at him and he wouldn’t quit till he got cold air filling my house! Bless him!
On a scale of 1-10 he gets a 15!
20:32 08 Jul 21
19:42 08 Jul 21
Kristen Rochelle Lunceford
00:03 08 Jul 21Tech was very knowledgeable and he cleaned my system thoroughly. Didn’t take long at all.
12:58 06 Jul 21Darryll was terrific! Thanks
19:05 02 Jul 21
23:33 01 Jul 21Energy Starts did a fantastic job, very personable, showed up on time and were very efficient! Very friendly, shared information about the unit installed, left the area cleaner than before they came:-)! Everything was all around great service!!! Would definitely recommend this company!
16:56 30 Jun 21Adam was an outstanding HVAC professional. Quickly diagnosed my issue and made the appropriate repair. Have used local competitors in the past and will never look back! Excellent communication and experience. If I could hire him for my business I would in a heartbeat. I cannot emphasize enough how happy I am with this experience.
16:57 28 Jun 21Very knowledgeable and friendly.
16:39 28 Jun 21Eric M was really knowledgeable and patient and answered any thing that I did not understand. Companies need more employees like him
01:58 26 Jun 21Darrel was very prompt and professional. Did a great job!!! Was very please with his work!
22:19 24 Jun 21I have no complaints everything was very professional. Can’t wait to see how well the improvement work
20:57 24 Jun 21
19:22 24 Jun 21Very through! Very professional!! Very good at what he does! Very impressed with the service man and the company!
16:03 24 Jun 21
Robert Wesley Hamilton
23:47 23 Jun 21On time very impressed was very professionally would highly recommend very knowledgeable
Mary E Edwards-Fears
19:48 23 Jun 21Eric did a fantastic job; always friendly, prompt and professional. With him, you know you are getting top notch service. Energy Stars Heating and Cooling is very reliable.
14:51 22 Jun 21New chimney flute
20:50 21 Jun 21
19:36 18 Jun 21
14:03 18 Jun 21Was very pleased with the Service Darrell provided me with. Very polite
20:56 17 Jun 21
19:04 17 Jun 21
18:49 17 Jun 21
23:43 16 Jun 21Darrell plant was an excellent representative of your company. I rate him as an a++. Your company is also the best to deal with including your sales staff and administrative people and your service techs. Pleasure doing business with the ALL STARS.. Gary Morris
21:44 15 Jun 21The response time was excellent and so was the quality of workmanship.The service technician was very knowledgeable and experienced.They also cleaned-up all trash and debri.I will recommend Energy Star for any and all HVAC services.
14:24 15 Jun 21
15:18 13 Jun 21
18:06 10 Jun 21
18:04 09 Jun 21Daryl is super- friendly, knowledgeable, and communities well. Energy Star is the best HVAC company in the area.
16:44 09 Jun 21very friendly and professional.
20:06 08 Jun 21Darryl was very professional and courteous. He explained everything he had to do.
18:14 08 Jun 21He was extremely friendly and fixed our AC. Couldn’t ask for more
16:30 08 Jun 21The service was great, the guys were very friendly. I will refer your company to others who may need the service you provide. I enjoyed their company and they were very respectful and concerning of their surroundings.
18:32 07 Jun 21Excellent response time and outstanding customer service
20:47 01 Jun 21
22:02 29 May 21Darryl was very knowledgeable and friendly. I could tell he really knows his stuff. Highly recommended!
18:56 26 May 21Technician went above and beyound to try and save my AC unit. Gave me a fair price in the service call and left info to help offset my repair cost.
12:37 26 May 21I found the service to be very professional and the technician to be very friendly and knowledgeable and courteous. Leaving the work sight clean and professionally installed.
21:53 25 May 21The company is fast, friendly and on time. Energy Star came and did an ac cleaning. Did a great job. AC is now cooling much better. I’ve found them to be the best price in town. No high price sales pitch. Thank you Darryl for your service today.
Ed “sevennobid” Nicholson
18:32 25 May 21Eric was very courteous and knowledgeable. He informed me step by step of the job he was performing. When using Energy Stars I will ask for him
21:28 22 May 21
Lisa Gathing McCaskill
19:42 11 May 21Darryl provided good service and professionalism. Very knowledgeable about the services provided
James J-Law Lawrence
21:46 04 May 21Great service and knowledgeable. Definitely recommended and would call on them again
15:02 07 Apr 21They are outstanding & honest. We have had nothing but great experiences with EnergyStars! Daryl was here today & he went above & beyond what we could have asked for. Always professional & just great people!
19:39 06 Mar 21The guy was very polite and very efficient that put in our thermostat. I would recommend this company for your heating and cooling needs.
03:38 23 Feb 21Great service. Eric did a wonderful job. He has been at his craft for 30 years and it showed with the knowledge he has for his job, well done.
19:00 17 Feb 21Darell was awesome 5 stars, super efficient and friendly, very aware of social distancing protocol.
18:08 17 Feb 21Had a great experience with Darryl he will back to install the Draft motor when it comes in. Energy Stars is my go to for HVAC
02:19 16 Feb 21They came out and installed a new A/c and furnace in my home. The technicians were very professional and nice but instead of making sure the line for the furnace they put through my attic would be good through all types of weather it froze this weekend and shut down my entire furnace and put us without heat. Of course they weren’t open to come fix it and with the winter storm coming I couldn’t be without heat. I have a 2 month old at home and we really didn’t have anywhere else to go. I had to have someone else service my furnace and they asked me why they didn’t run that line through the drain already inside the house that wouldn’t have froze on me. I really couldn’t answer that as I am not trained in this line of work. I’m disappointed because this could have been avoided and with times not being the best I didn’t have the extra money to fork over to have my furnace fixed since the furnace wasn’t under warranty anymore according to the paper work. So I’m now out money that could have helped with food and bills. I wish I would have asked more questions and knew more about this stuff so I could have made sure to ask that things would be good during all temperatures.
15:58 13 Feb 21Very professional and knowledgeable about what they do. Darrell was fantastic. Definitely recommend them for your furnace needs
15:49 05 Feb 21They are very patient with you. Daryl the tech came to hook a smart thermostat up and before he could do it, he inspected the furnace first, he told I had the filter in wrong and I was missing some wires. That is good thatbhe does that. I will be calling him up to do the work for sure. Good job Daryl.
Angel M. Walker-Myers
23:09 03 Feb 21We've had Darrell and Eric out several times for water heater maintenance and installation and/or heat pump maintenance/repair. Both technicians are very nice, professional, and always go above and beyond. Our messages are always returned and very timely. I would highly recommend this company!
19:02 19 Jan 21Very professional and very friendly. Came in got the job done didn’t mess around it was finishing a very reasonable amount of time. Everything done properly we would definitely use them again
23:54 14 Jan 21Darrell was an amazing technician. Went out of his way to help not just to install the nest, but changed my air filter for me and tightened up some loose wires :).
20:59 08 Jan 21very nice guy and very helpful in letting us know how to work it i would give him 5 stars
19:32 29 Dec 20Great service from the office staff to get me scheduled for maintenance and service calls. Very knowledgeable and efficient service techs always impress me!
Mary K Pastor
01:50 29 Dec 20They gave me a same-day appointment, the technician arrived right on time, made a quick and accurate diagnosis, had the right part on the truck, and completed the job in about 45 minutes. He was friendly, personable, knowledgeable and made additional helpful suggestions. I have found my new HVAC company!
12:43 15 Dec 20they did a great job getting me signed up and installing the units! The technicians were professional and couldn't tell they were even there after they left, everything was cleaned up.
Montie J Hill
16:26 26 Oct 20Came right out. Eric very knowledgeable. Fixed the issue. Reasonable price. Pleasant and customer friendly. Very pleased. MJ Hill
20:20 20 Oct 20Very good customer service for sure! Your tech, Darryl, was very polite and walked me through what he was doing and what he was checking! Would recommend your company to my family and friends! Plus I got a better price than quoted! Thank you!
19:41 19 Oct 20The receptionist was super nice. Eric was prompt, professional and SO nice. Great technician!!!
Lisa Harvey King
23:24 18 Oct 20Customer service was excellent,Darrell outstanding friendlyHe took his time and explain the problem to me awesome best service I ever had👍
Melody Kambarian Wall
18:41 15 Oct 20Darrell has been our service tech the past 3 years. He also installed our humidifier (even though we were told it could not be done due to space). Darrell is extremely knowledgeable, friendly and focused on Customer Service. Highly recommend!
21:17 06 Oct 20Darrell on their service staff is knowledgeable and friendly. He explains all parts of the hvac unit and what he does to service it. The office staff is responsive and helpful.
21:47 02 Oct 20The customer service was outstanding.The Installer’s were very professional
Daryl always does a superb job of keeping my equipment maintained
16:19 02 Oct 20Dependable company with great service!
Daryl always does a superb job of keeping my equipment maintained
18:06 25 Sep 20He was very professional and polite and he knew what he was talking about and in a way that we understood
15:48 12 Sep 20Yes I will most certainly recommend Energy Star Heating & Cooling Co. for entire unit purchase and maintenance is surperb Darell was 👌 thanks guys.
16:38 31 Jul 20very polite and professional got the job done quickly knew what he was doing
00:57 21 Jan 20excellent service new furnace works great, see how new ac does in summer. They also correct poor design of my ductwork which improved airflow a whole lot.
19:14 11 Sep 19Had a great experience with this company. Sara was incredible friendly, knowledgeable, and helpful.
21:15 10 Aug 19These guys put my furnace and ac there the best. If I have a problem they fix it right away no matter what it is. Keep doing what you’re doing good job.
Jane Bunn Plant
01:27 24 Jul 19They are very professional, knowledgeable and do excellent work. They are also affordable
17:22 12 Jun 19What a wonderful experience with this company! Too good not to share how wonderful this company is! I definitely recommend this company! They are awesome 😎5 stars ⭐️
18:48 18 May 19Darrell was the technician who came to check on a gas leak, a gas supplier had checked, but we were still having issues with. Darrell found leaks in our furnace which he fixed without hesitation. He also checked the furnace over to see why we had troubles this past winter. It's hard to find someone who is professional, courteous, honest and caring and knowledgeable. I'm very happy we were recommended to use Energy Stars and I want to pass on that helpful information!
Cheryl Lyn Williams
20:58 27 Mar 19Everyone we worked with there is very efficient, friendly, knowledgeable and professional.
Donna Lindner Favier
16:32 08 Mar 19Working with this company was a rewarding experience. Through the Ameren Illinois Energy Efficiency Program, I was able to have a new heating/cooling system installed in my home. I felt the amount of money I had to pay toward the work was well worth it to make my home more comfortable and efficient. All of their employees were very thoughtful and courteous. I definitely recommend them.
16:36 02 Feb 19I cannot day enough good things about everyone at this company!! They are truly beautiful and compassionate individuals! I’m not sure they realize they blessings they bestow on the people that need and use their services. I pray great things for each of them 🙏🏻🙏🏻🙏🏻
21:02 19 Jan 19very proffesional at what they do . they did a great job for our family. i give them a 10 plus rating. will use them from now on
19:56 26 Oct 18Sarah was so great, helped thru thru the whole process. No install yet but am anticipating everything going smoothly
16:13 11 Sep 18This company could not have done more to make sure everything was correct!! The guys were all very polite and made sure to let me know what they were doing and why. Cleaned up all of there messes. Very professional. Would highly recommend them. Wish I knew all the crew members names but my memory isn't that good. So thank you to Star Energy and your awesome crew!
Diane Turner Wylde
22:56 22 Aug 18Friendly, kind. They are hardworking and they go out of their way too help older people like my husband and I. Thank you so much for installing the furnace and air conditioner. My husband and I really appreciate it very much.
19:36 08 Aug 18Sara is a great saleswoman/ technician. She went above and beyond her call of duty. Thanks for everything Sara you are an amazing asset to your company.
Mary Rose Johnston
22:12 13 Jul 18I Had the pleasure of meeting Jason yesterday. He brought me good news about the amren program. He was also a pleasure to talk to. He explained everything to me he was very personable and when he left I felt like one of my relatives were walking out the door!
17:23 23 May 18So, overall the experience has been good. However, the cooling unit was installed October of last year and was used for the first time three weeks ago consistently. We noticed a stain in the ceiling and water in the carpet. We discovered it was coming from the new unit. The floor was just saturated with water and you could see it streaming from underneath the unit. We called and reported it to Emery Star and they sent someone right away. So come to find out there was an error made during installation that caused the water to not properly flow. The technician Eric was courteous, professional, but most of all integral. One part he needed was not on the truck but he put in a work order for it to be done. He detected and corrected the error and informed us of contacts for the water damages. I will post soon the latest outcome. But so far so good!
Chad Cya Matoug
19:38 12 Feb 18Energy Star Heating and Cooling is a super knowledgeable company that obviously takes care of their customers very fair pricing wonderful financing for those that can't afford it out right if you're anywhere in the Illinois area this is probably the company you want to call.
17:15 23 Oct 17we are very pleased with the service provided. They explained everything very well and answered all my questions thoroughly. All the personnel that came out was very professional and worked as a team. I can't say enough about how we was treated through out the entire process. The office staff, field representative and the install teams were excellent.
18:20 20 Sep 16I contacted Energy Star when my 4 year old AC went out (purchased from another company). While they couldn't handle the warranty of my previous AC, they got someone to my house the same day (the other company couldn't do that) to assist in seeing what the issue was (faulty coil), and filled my freon up so that I could be comfortable, while dealing with the warrantied part. They couldn't have been more polite, professional and honest. I will definitely be using them again.
22:04 16 Sep 16Energy Stars Heating and Cooling Company is a fantastic company with owners and employees that go above and beyond for their customers.